Frequently Asked Questions
Everything you need to know about your Firetoys order and equipment.
Are your aerial products safety tested?
Yes, all Firetoys aerial equipment is rigorously tested in independent labs and comes with a Working Load Limit (WLL) based on a 5:1 or 10:1 safety factor.
How long does shipping take?
We typically process orders within 24 hours. Domestic shipping usually takes 2-5 business days, while international delivery times vary by destination.
Can I return an item if I change my mind?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for safety reasons, some load-bearing equipment cannot be returned once opened.
Do you offer professional discounts for studios?
Yes, we provide bulk discounts and wholesale accounts for registered aerial studios, circus schools, and professional performers.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through secure gateways.
How do I know when to retire my equipment?
We recommend inspecting your gear before every use. Equipment should be retired immediately if you notice fraying, significant dents, rust, or after any major shock load event.