Returns & Exchanges

At Firetoys Official, we want you to be completely satisfied with your sports and circus equipment, which is why we offer a 30-day return window for unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to getting you back to your practice as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Secure Packaging

  Carefully pack your gear in its original box, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the equipment, we will process your refund or exchange within 5-7 business days.